Contact Mails.ai
Mails.ai is email infrastructure for AI agents. Sign-up is self-serve and live — the free tier needs no card. Whether you are a developer who hit a snag, a potential partner exploring integration, or a security researcher with a disclosure, this page explains how to reach us and what to expect when you do.
Every email to our support address is read by our team, and we aim to reply to most enquiries within one business day.
General enquiries
Partnership conversations, API questions, or anything the docs did not answer — this is the right address. You do not need to write to us to get started: signup is self-serve and sending works immediately, on a free tier that needs no card. Feedback on the docs, SDKs and MCP server is genuinely welcome.
support@mails.aiSecurity disclosures
If you have found a vulnerability in any Mails.ai service, API endpoint, or MCP server, please report it to the address below. We follow a responsible-disclosure process: acknowledge within one business day, triage within five, and coordinate on public disclosure timing. See our security policy for full scope and commitments.
security@mails.aiWhat to expect
General enquiries are acknowledged within one business day and answered substantively within two. There is no access queue to wait in — sign up and send. Security reports follow the timeline in our disclosure policy: acknowledged within one day, triaged within five, with critical issues receiving an expedited response.
Not sure which address to use? Email support@mails.ai — we will route your message to the right place.