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Custom Domain Email for AI Agents

Your agents, your domain: agent@yourcompany.com with authentication records handled for you.

Custom domain email for AI agents means your agent sends as agent@yourcompany.com instead of a platform subdomain. Connect the domain, add the DNS records we generate (SPF, DKIM, DMARC), and every agent you create can carry your brand — while its deliverability is still managed per agent.

Brand the sender, keep the isolation

Out of the box an agent sends from its own AI email address on the shared send.mails.ai domain — working email in one API call. When you want customers to see your name, connect your domain and the same agent sends as support@yourcompany.com, authenticated end to end.

# agents work instantly on the built-in domain: this is the agent's
# address in the API, and its mail goes out as sarah.acme@send.mails.ai
{ "email": "sarah@acme.mails.ai" }

# connect yourcompany.com and the same agent sends as
{ "email": "sarah@yourcompany.com" }

Authentication without the checklist

SPF, DKIM, and DMARC are generated for you — copy the records into DNS and verification completes on its own. Reputation stays per agent — or fully isolated on a dedicated IP, on request on Scale, once volume justifies it (see automated dedicated IP warm-up). Inbound to your domain’s agent addresses is parsed and injection-scanned like any other, and there is no extra fee for the domain — custom domains come with Pro and Scale.

Frequently asked questions

What DNS records do I need?
You add the records we generate for your domain — DKIM keys plus SPF and DMARC alignment — and verification runs automatically. Until then, agents work immediately on their built-in mails.ai address.
Does a custom domain risk my company’s main email?
Sending is isolated to the agent identities you create and authenticated with its own DKIM selector — and because the platform bans cold email outright, the rail your brand rides on is kept clean by policy, not luck.
Can different agents use different domains?
Yes — domains attach at the workspace level and agents get addresses on them, so a support agent and a billing agent can share a domain while keeping separate addresses, threads, and reputations.

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